Billing Changes Coming on January 1, 2026

Dear Milford Regional Physician Group Patients,

As we continue with integration into UMass Memorial Health, we want to share two important changes coming in 2026 — one in January and another in April.

JANUARY 1, 2026: Billing Transition

As of January 1, 2026, UMass Memorial will assume billing responsibilities for Milford Regional Physician Group, transitioning from Mass General Brigham. More information will be provided at your next appointment, but here are a few key points about the billing transition effective January 1, 2026:

• Billing: For services provided on or after January 1, 2026, all billing-related matters — including questions, notifications, and statements — will be managed by UMass Memorial (800-225-8885). Billing activities for services provided prior to January 1, 2026, will be handled by Mass General Brigham (857-282-2300).

• Co-Pays: No co-pays will be collected between January 1 and March 31, 2026. Instead, your co-pay fee will be included on your UMass Memorial billing statement that you receive after your appointment. (Some offices may be excluded.)

• Insurance: The UMass Memorial Financial Clearance Department will handle your insurance referrals and reach out to you, or your provider as needed. If you have questions about insurance coverage, please call the UMass Memorial Financial Clearance Department at 508-334-1870.
  
  
• Estimate: You can obtain price estimates for services through the UMass Memorial myChart patient portal. If you do not have a myChart account, visit ummhealth.org and search ‘Price Estimator Tool.’  Alternatively, you can call UMass Memorial’s Financial Clearance Department at 508-334-0885, option 3, for assistance with a price estimate.

APRIL 1, 2026: Electronic Medical Record Transition

On April 1, 2026, Milford Regional will transition to UMass Memorial’s version of Epic — a state-of-the-art electronic medical record system that is used at all UMass Memorial facilities. This means that whether you visit Milford Regional or any other UMass Memorial location, your health information will be easily shared between caregivers, leading to more coordinated and efficient care for you. Along with this change, we’ll be introducing UMass Memorial’s patient portal — called myChart. We’ll provide more details about myChart — including how to sign up —as we get closer to the April 1, 2026, transition date.

We look forward to these important patient care enhancements. Thank you for entrusting us with your care.